Tanda Iyu

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Verified Reviewer
| map-marker Salford, England

Cancel an order

My 7yr old daughter had my phone yesterday and ordered 106 pounds worth of stuff leaving me no money and I cat get a response I'm trying to cancel and get a refund but no response,it was only yesterday so obviously the stuff hasn't been shipped yet as they take weeks.im a single parent left with no money and can't get a response
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Dawn Y

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Verified Reviewer

Ordered 271.00 in May still have not received will not refund.

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Wish - Ordered 271.00 in May still have not received will not refund.
Wish - Ordered 271.00 in May still have not received will not refund. - Image 2
Updated by user Aug 07, 2020

This is the stuff they send when you ask for a refund.Wish (Wish)Jul 30, 2020, 11:53 PM PDTHello Dawn,I'm sorry to hear of your experience on Wish and appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation.

I've passed your feedback to our team so they're aware of your experience.Thanks again for being a Wish customer and I hope we're able to provide a much better experience with your next order.GlymsonWish Customer SupportWish (Wish)Jul 20, 2020, 12:04 AM PDTHi Dawn,Thank you for contacting us.I understand that you wanted us to take action regarding your concerns. But, as per policy we can only now answer one item concern per ticket and we can no longer answer multiple concern in a single ticket. Please follow the steps provided on the previous email to open a ticker on each ordered items.Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.SherwinWish Customer SupportWish (Wish)Jul 19, 2020, 6:04 AM PDTHi Dawn,Thank you for contacting us.I understand that you wanted us to help you with your orders.

But, as per policy we only answer concerns one item concern per order. To help you with this please open a ticket on each items that has a concerns.In order for me to help you regarding this concern, please open a ticket through the steps that is provided below.MOBILE1. Go to your Order History2. Click 'Contact Support' for the item you're inquiring about3.

Follow the prompts through Wish Assistant to submit your item concern.WEB1. Go to your Order History: https://www.wish.com/transaction2. Click 'Item Details' for the item you're inquiring about3. Click 'Contact Support' at the bottom of the page4.

Follow the prompts through Wish Assistant to submit your item concernShould you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.SherwinWish Customer SupportAnyone notice same customer support agent.Wish (Wish)Jul 18, 2020, 2:49 PM PDTHello Dawn ,Thank you for bringing this to our attention.I understand that you'd like the orders to be refunded. Based on the order details, it appears that the store has already processed your items so that they can fulfill their commitment to you which is to deliver your packages at the earliest possible time.In the meantime, please wait for the items to arrive. This is because changes/cancellations aren't available while your packages are in transit.

As of this moment, we don't have an option to process a refund right away and I hope you understand.For future purchases, you may cancel an item within 8 hours after checking out, you can cancel your order by tapping 'Cancel Order' under the item from within the Wish app or at www.wish.com/transactionI appreciate your understanding on this matter. Please let us know if you need further assistance and we are more than happy to help.Thanks for choosing Wish.Ana ChristiaWish Customer SupportWish (Wish)Jul 15, 2020, 5:55 PM PDTHello Dawn,Thank you for contacting Wish.I'm sorry but I was unable to fully understand your inquiry. To help you with this, please provide more information on the issue. This is for us to make sure that we will do the right action for your issue.I hope this helps but please let us know if you have any other questions.NoelWish Customer SupportWish (Wish)Jul 18, 2020, 2:49 PM PDTHello Dawn,Thank you for bringing this to our attention.I understand that you'd like the orders to be refunded.

Based on the order details, it appears that the store has already processed your items so that they can fulfill their commitment to you which is to deliver your packages at the earliest possible time.In the meantime, please wait for the items to arrive. This is because changes/cancellations aren't available while your packages are in transit. As of this moment, we don't have an option to process a refund right away and I hope you understand.For future purchases, you may cancel an item within 8 hours after checking out, you can cancel your order by tapping 'Cancel Order' under the item from within the Wish app or at www.wish.com/transactionI appreciate your understanding on this matter. Please let us know if you need further assistance and we are more than happy to help.Thanks for choosing Wish.Ana ChristiaWish Customer SupportWish (Wish)Jul 15, 2020, 5:55 PM PDTHello Dawn,Thank you for contacting Wish.I'm sorry but I was unable to fully understand your inquiry.

To help you with this, please provide more information on the issue. This is for us to make sure that we will do the right action for your issue.I hope this helps but please let us know if you have any other questions.NoelWish Customer SupportWish (Wish)Jul 18, 2020, 2:49 PM PDTHello Dawn,Thank you for bringing this to our attention.I understand that you'd like the orders to be refunded. Based on the order details, it appears that the store has already processed your items so that they can fulfill their commitment to you which is to deliver your packages at the earliest possible time.In the meantime, please wait for the items to arrive. This is because changes/cancellations aren't available while your packages are in transit.

As of this moment, we don't have an option to process a refund right away and I hope you understand.For future purchases, you may cancel an item within 8 hours after checking out, you can cancel your order by tapping 'Cancel Order' under the item from within the Wish app or at www.wish.com/transactionI appreciate your understanding on this matter. Please let us know if you need further assistance and we are more than happy to help.Thanks for choosing Wish.Ana ChristiaWish Customer SupportWish (Wish)Jul 20, 2020, 12:04 AM PDTHi Dawn,Thank you for contacting us.I understand that you wanted us to take action regarding your concerns. But, as per policy we can only now answer one item concern per ticket and we can no longer answer multiple concern in a single ticket.

Please follow the steps provided on the previous email to open a ticker on each ordered items.Should you end up opening a request in Wish, you should receive a reply within 24 hours. We look forward to helping you within Wish's website or app.SherwinWish Customer SupportI have done everything they have asked multiple times and still no refund.

Original review Jul 29, 2020
I have 2 orders one on May 4th and one on May 5th totaling 271.00 they keep changing the delivery date its now not until middle of August. You can not talk to anyone in customer service they keep telling me they don't understand my request when I asked for a refund. Then they emailed me saying it's past the time you can request a refund. All I want is my money back. Thanks for contacting Wish! We received your email and look forward to reviewing your message in the next 2-3 days. For any inquiries regarding order statuses and issues about an item ordered, please contact us via Wish Assistant in the app or on our Website at https://www.wish.com/customer-support-center You're also welcome to review our Help Page at https://www.wish.com/help We appreciate your patience and look forward to assisting you. Wish Customer Support Wish (Wish) Jul 15, 2020, 5:55 PM PDT Hello Dawn, Thank you for contacting Wish. I'm sorry but I was unable to fully understand your inquiry. To help you with this, please provide more information on the issue. This is for us to make sure that we will do the right action for your issue. I hope this helps but please let us know if you have any other questions. Noel Wish Customer Support
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Loss:
$271
Cons:
  • Horrible customer service
  • I have not received my order
  • Unreachable

Preferred solution: Full refund

User's recommendation: Do not buy from them you will never get what you order nor a refund.

Anonymous

Complaint

Your company is pathetic . I supposedly ordered all items after the deal expired so was not going to receive the items..i should of known you guys were full of *** I will definitely let the social media know about your sorry *** companydlDont dd
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Loss:
$111111

Preferred solution: Deliver product or service ordered

User's recommendation: Dont order anything from your website

Ozzie Sxz

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Verified Reviewer
| map-marker Casper, Wyoming

Its saying my items were delivered but havnt recieved them

Actually I have an order and it's saying 2 of my items have been delivered and I haven't gotten them. I am kind of nervous because I have more items on the same order. I was trying to communicate this on wish website but it doesn't give you the opportunity to say that . please answer asap.
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Philip H Trw

Welding mask arrived on the 5th January

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The mask does not work it does not darken so no good for welding have been waiting for three weeks still not been able to weld
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Loss:
$34
Pros:
  • Decent prices

Preferred solution: Full refund

User's recommendation: do not use this buyer

Tamara G Tyf

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Verified Reviewer

I want to cancel my order and get my refunding back

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I want to cancel my order and get my refunding back
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Loss:
$111
Pros:
  • Refund issues
  • I dont know
Cons:
  • No live person to speak to

Preferred solution: Full refund

Teresa I Ezi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order inquire

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I have bought a laptop today should received. Laptop has wrong post code on! Is WD18 7BS AND but is WD8 7BS You have to change lable ASAP! Parcel is in the UK but with wrong post code, so not going to be delivered to me with wrong post code!
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Preferred solution: Let the company propose a solution

User's recommendation: 1234

Nancy S Yex

My Oder is not here yet where is it on 12/1

Got and order for 217.64 and havent got order This was Christmas presents and I havent got them sure would like to know what has happened to my order I have ordered off of Wishfor many years Placed another order on 121 for $106.14 and said my order would be here on the 27th and I still havent received that order either whats going on is there some kind of problem with the mailing or you cant get my stuff whats happening
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Loss:
$324

Preferred solution: Deliver product or service ordered

Alan S Btl

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Verified Reviewer

Complaint Against Wish.

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(1) On 6th October I placed an online order with Wish. The money was taken from my PayPal account within 3 days of order.

At the time of order placement, delivery was scheduled for 19th October, quite a long delivery time and disappointing, but hey we live in the world of COVID-19.

(2) The first thing that happened was that I received up to 30/40 emails a day all trying to sell me goods. Initially I just deleted them, but after a few days I decided to try to stop this. Wrong decision as it appears there is no way. After spending about an hour trying, I gave up.

(3) Three days before delivery I received an e-mail informing me that my goods were now in.

This falsely led me to believe that my order was on schedule for delivery. I have since discovered that this was not an order confirmation but was just another sales advert.

(4)Delivery did not happen on due date. I therefore went into the Wish website to track the order. You need a degree in computer science to navigate this site and it took me over an hour to find order tracking.

That told me that the delivery date had been extended to 4th November.

(5) By now and totally pissed off, I decided to contact customer services. I was directed to a auto response system which asked me the questions and asked me for yes/no answers. Nowhere did the question menu allow me to explain my complaint. I therefore searched for a contact telephone number for customer services.

I am now totally convinced that this company does not exist on this planet, and does not employ any human beings. You are not allowed any human contact.

(6) By now I was even more angry, and decided I would just cancel the order. After even more navigation, I found a menu on this, only to be told that once active you cannot cancel an order.

It informed me that you have only 8 hours after order placement to cancel and that you cannot cancel after that. This borders on the illegal and leaves me wondering if this company is a scam.

In summation, lengthy delivery dates which do not happen, sales bombardment, no human contact and you cannot cancel

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Preferred solution: Improve their Web Site which is not customer friendly and Talk to customers

User's recommendation: Don't bother - walk away

Angela R Oav

Good afternoon I never received my package

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I never get my orders delivery my three pairs of sneakers and my two smartwatch
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Pros:
  • Offer great cloths in a good price
  • Lots of items
Cons:
  • Not happy

Preferred solution: I know what got my things delivered like my three pairs of sneakers and my two smartwatch

Resolved
Speedy Gib

Resolved: My package isn't here yettt

Updated by user Dec 26, 2020

Company fixed the issue and I have been provided with product or service ordered.

Original review Dec 26, 2020
I ordered a first aid kit on December 13th and I said it will be here on 21st December but I never received my package I'm just wondering where my package can be
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Cons:
  • Tracking products for delivery is not always correct

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Newmarket, Ontario

My orders are taking so long to get here

My daughter birthday is tomorrow and I was planing to give her the items I ordered cause those items are some of her interest. Unfortunately the items are not going to be delivered as promised from wish so I want to cancel my order and get my money back asap.
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User's recommendation: Orders reache on time

Mariam M Gok

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Verified Reviewer

190********

Hello Dear: Im really very upset I ordered last year three times the first time Botox injection from three orders two bottles of power was broken in the box if I opened I took a pictures and I sent you all didnt care In October I order same products two times accidentally for 1,93968 I didnt reserve anything I got massages form wish to order again how if I already payed two time the price was way lower then now Im trying to call the need a code could you please help me or I should call my lawyer thanks
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Loss:
$4
Cons:
  • Albs

Preferred solution: First two bottles of Botox powder refund from March order I sent last year from October my Order I payed 3,879,36 I didn’t got anything no products

Evelyn B Esg

The item that I bought was in poor quality

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Wish - The item that I bought was in poor quality
Wish - The item that I bought was in poor quality - Image 2
It is missing stone and ring looks damaged.
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Preferred solution: send me the ring not missing stone and I will be happy

Destiny W Vou

I need my money back from not receiving my items

I never received my package and I spent over 40$ on it I really need that money back I need to take to somebody about this asap
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Loss:
$50
Pros:
  • Original prices
  • Delayed delivery
Cons:
  • Shipping to wrong address
  • Items never arrived

Preferred solution: Full refund

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