Resolved: Wish - Company engages in fraud of their sellers and customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Advanced Reviewer
Updated by user Jun 06, 2020
Company fixed issue and I have been provided with full refund
Updated by user Jun 06, 2020
Company would not respond to my many messages, so after I submitted this review here I also submitted a complaint with the BBB. Only then did the company issue me a full refund.
Original review posted by user May 07, 2020
I ordered a couple of small, cheap toys, and later some plastic candy canes. All came from China, which they didn't tell me, and took months to arrive.
Somehow refunds were requested, not by me. Several months later on March 14, 2020 I got an email claiming I ordered a wristband electronic item for $42, which was debited to my debit card, though I never tried to save my debit card info to my Wish.com account. I signed into my Wish.com account and canceled it. The next day I got another email claiming I ordered a CHUWI HeroBook 14.1 for over $244.
An email dated the same minute claims the order was canceled.
They claim that the cancellation of the item requested Wish Cash, and refuse to credit my debit card. I have contacted support six times from April 2 to May 6, 2020 and each time they respond with an email saying that due to the sensitive nature of this matter they will redirect it to the appropriate team, who will contact me ASAP, yet no one ever does.
User's recommendation: remove your payment details, close account, stay away.
Monetary Loss: $245.
Preferred solution: Full refund.
Wish Pros: Low prices.
Report
Thank You for Your Reply! We are processing your message.
Comments