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Summary of Wish Customer Service Calls

12386 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
01:09 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Wish to Ask about:

Shipping and Delivery:

  • “Shipping time”
  • “I am Christopher Amos and I am trying to track my package that's been delivered to me on some shoes that I ordered to me and my wife apartment at 14570 Greenfield Road Detroit Michigan 48227”
  • “Me order is not deliver”

Refund:

  • “I have received my order yet and not even refund its been more than 2 months”
  • “Have not received anything from you guys yet and now I want my refund”
  • “Refund/returns”

Payments and Charges:

  • “Forgotten to use discount code when placing order and won't permanently cancel.”
  • “Camel bill”
  • “My order was declined nd payment was deducted from my account”

Activation/ Cancellation:

  • “Cancelled order still taken from my account”
  • “I brought something by accident and I cancels my items I need the money back in my bank by 23:00”
  • “Cancel order, wrong method of payment selected”

Request for Information:

  • “Questions about items I have not received yet”
  • “Inquiry of item”
  • “How do i delete an item from my cart”

Cards:

  • “I cannot purchase with my credit card”
  • “Too make purchases by debit card”
  • “Some stole my card to order some stuff off of wish”

Return/ Replace:

  • “I need to change address my orders are being shipped to”
  • “I have things that have been returned to you guys”
  • “To get an address so I can return and item”

Account:

  • “I cant see my order in order history. And it is the same account”
  • “Can't use my account”
  • “You took money out of my account it was not approve”

Product/ Service:

  • “An item I order from yo came in today it looks good great looking quality but I don't gotta order is way too small and it was a present from me my wife's anniversary and there's no way I can give it to her coz it's way too small and she's a very very”
  • “Im *** items from my order and i never recived my dress”
  • “It wont let buy anything”

Staff:

  • “Not happy with service”
  • “None of my orders came to me need to talk to a customer service about it”
  • “I.need.to.talk.customer.service.about.my.order.and.payment.my#is.67i.760.5129”

Employment:

  • “U guys suck at jobs”
  • “You guys did a *** job on packing my GLASS containers and the BROKE!”

Website/ Application:

  • “App not working”
  • “No record of my order!! I have bank statement but the website has no record for me to track.”

Other:

  • “I had not received my previous order,the perfume for almost 3months now,what's going on?”
  • “I cannot get any support”
  • “My package was sent to the wrong address and I don't know where it's located or what to do”

Wish Rating Stats

2.3 out of 5 stars
based on 2215 reviews
See all 4381 reviews

Rating stats

  1. 948 reviews
  2. 414 reviews
  3. 351 reviews
  4. 261 reviews
  5. 241 reviews

About Wish

Top 5 Likes about Wish

Cheap stuff, Variety, Pricing, Different items they have, Variety of goods offered

Top 5 Dislikes about Wish

Poor customer service, Bad customer service giving you the run around, Not being able to get in touch with the company, How i tried contacting them and no response, Customer server

Wish reviews and complaints

Wish is ranked 234 out of 4263 in E-commerce category

Area Served

Worldwide, UK, USA, Europe

Payment Methods

VISAMasterCard

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Wish Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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