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Summary of Wish Customer Service Calls

9360 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:15 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Wish to Ask about:

Shipping and Delivery:

  • “Trying to get free shipping code”
  • “Item status showing delivered but actually not delivered”
  • “To get my shoe rack redelivered back to my damn home”

Refund:

  • “Queery unwanted refund?”
  • “Why it take 2 weeks to get a refund?”
  • “Refund products”

Cancellation:

  • “Iam cancel”
  • “Cancel oder”
  • “Mistake.cancel order”

Cards:

  • “I have a new Visa Debit card”
  • “I just placed an order and need to change credit card number”
  • “Trying to ask if there any way money can be put back on my debit card before the 14 days”

Account:

  • “My wish account wont use my bank account.”
  • “Took money from my account.”
  • “Cant access account, no billing info.”

Payments and Charges:

  • “I made a order and everything I order was FREE BUT I"M BEING CHARGE FOR SOME THINGS”
  • “The 2018 08 will not charge. I only got it this morning”
  • “Fitbit won’t charge”

Return/ Replace:

  • “Unable to print return label. It’s not included in the email receives”
  • “Oder replace and refund”
  • “I want to return my money back”

Product/ Service quality:

  • “Broken item received”
  • “My ring I ordered was broken”
  • “Broken ***”

Staff:

  • “Talk to customers service”
  • “Haven't received product & Need to talk to customer service”
  • “Need to talk to customer service.”

Website/ Application:

  • “App not working”
  • “No record of my order!! I have bank statement but the website has no record for me to track.”

Employment:

  • “You guys did a shitty job on packing my GLASS containers and the BROKE!”

Other:

  • “Unreceived ordered items .. 3 19 2018”
  • “Got the package but it wasn’t the right one”
  • “I am trying to find out about my order”

About Wish

Top 5 Likes about Wish

Cheap stuff, Different items they have, Variety, Pricing, Zero things

Top 5 Dislikes about Wish

Poor customer service, Customer server, Bad customer service giving you the run around, Taking my money, Not being able to get in touch with the company

Wish reviews and complaints

Wish is ranked 256 out of 4484 in E-commerce category

Area Served

Worldwide, UK, USA

Payment Methods

VISAMasterCard

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Wish Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Wish