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Contact Wish Customer Service

How to Reach a Person at Wish

Verified Contact Information

Toll-Free Number:

  • 1-800-266-0172
Call Now
Send Message

Legal:

dpo@wish.com
Privacy Inquiries
privacy@wish.com
Privacy Inquiries
support@wish.com
brand-protection@wish.com
DMCA Inquiries
dpo@contextlogic.com
Europe
privacy@contextlogic.com
Privacy Inquiries
eu-ler@contextlogic.com
ler@contextlogic.com

Wish Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Wish Phone Number
1 (800) 266-0172
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Wish Email Address
support@wish.com
Wish Live Agent Availability
27% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Wish?

The Wish phone number for customer service is 1-800-266-0172. Though the company prioritizes communication with customers through their website or application, you can call this number if you have technical issues or experience difficulties accessing your account. The operators at this phone number will answer your questions and suggest contacts you can address to get help on your specific matter. Note that this helpline does not handle Wish calls regarding order returns or refunds. Considering these issues, you can contact Customer Support by clicking the option in the Order History on their website.

You can reach Wish customer service via the app with a live chat feature. To access the Wish customer service chat, open the app menu by tapping the three-bar icon in the bottom right corner of the screen. Tap Order History and choose the item you have an issue with. Open the Item Details page and tap the Need help with this item? Section. You will spot the Contact Support button, clicking which you will enter the conversation with a virtual assistant. It will offer ways to solve your issue or connect you with a live Wish customer support representative.

You can contact Wish by emailing them at support@wish.com. The agents at this Wish support email address deal with general inquiries and provide information about their services. You can use the same Wish contact email for technical support and questions about your account. You can also send your suggestions and compliments, and the customer care team will take them into consideration.

The Wish email address for privacy issues is privacy@wish.com. You may also email their data protection officer at DPO@wish.com. The brand protection inquiries can be discussed at brand-protection@wish.com.

You can also sign into your account and use the online form on their Contact Us page to reach customer care.

PissedConsumer Club

Contact Information

Wish Website:

Wish Help Center:

Corporate Office Address:

ContextLogic Inc.
One Sansome Street, 33rd Floor
San Francisco, California 94104
United States

How Customers Rate Wish Support?

1.8 / 5
Poor

Based on 56.5K calls to Wish customer support through PissedConsumer.com and 5 survey responses.

Total Calls
56.5K
Avg Call Duration
01:01
Issues Resolved
7%

Why Customers Call Wish?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 28%
  • Shipping and Delivery 25%
  • Request for Information 12%
  • Refund 7%
  • Payments and Charges 6%
  • Activation/ Cancellation 6%
  • Product/ Service 6%
  • Account 5%
  • Return/ Replace 4%
  • Cards 2%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%

Customer Inquiries & Issues

28%
  • "Problème du comte"
  • "I did recive my item"
  • "Items ordered"

Shipping and Delivery

25%
  • "Wrong item.twice"
  • "Need ticket number to send back items and get a different size"
  • "Item not delivered"

Request for Information

12%
  • "About my gift card"
  • "About my address"
  • "I want to talk"

Refund

7%
  • "Refund from fraud app"
  • "Refund"
  • "For my refund"

Payments and Charges

6%
  • "Deposit my car payment cancel"
  • "Dispute"
  • "Trying to add my credit card so I can pay my bills next month"

Activation/ Cancellation

6%
  • "My order was canceled because I had one pair of shoes with the wrong size and they canceled my whole order"
  • "Wish canceled my orders .I wanna know way"
  • "Cancel"

Product/ Service

6%
  • "A purchase my son made"
  • "Game bought by my son (disabled)"
  • "Received damaged item"

Account

5%
  • "Account"
  • "Account suspended"
  • "Qr code"

Return/ Replace

4%
  • "Return /refund"
  • "To change my credit card number"
  • "Change of delivering address"

Cards

2%
  • "Hey I got items that never got here .now they stealing money off my card wtf. I Gering item I didn't buy. I want my things I paid for. They asking for my identification for what I dint know ow. U give me my items or my money back on my card ."
  • "money has been deducted from my card for no reason"
  • "My card won't take on the account and I would appreciate ordering by phone"

Staff

<1%
  • "Speak to customer service"
  • "Poor service. Unresolved issue."
  • "To report the unbelievably bad customer service I've experienced"

Website/ Application

<1%
  • "I want to order this sex doll that cost $52.45 with my cash app account now and if you can send it to this address 16 Warwick Street Lawrence mass 01841"
  • "email and app no works"
  • "my app got hacked and i need proof to pick up my orders"

Employment

<1%
  • "Quiero comunicarme porqué estube esperando una mercancía que pedí que se supone que llegara el día 19 de Julio y no he recibido nada deseo saber que pasa si no que me renbolcen el dinero por favor"
  • "Fraud stolen money inside job"
  • "U guys suck at jobs"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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