Wish Contact Information

  • (800) 266-0172

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Currently you can call only US numbers.

Headquarters Address:

One Sansome Street, 40th Fl
San Francisco, California 94104
United States

Social Networks:

Summary of Wish Customer Service Calls

15054 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
01:05 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Wish to Ask about:

Shipping and Delivery:

  • “Didn't receive item yet”
  • “My shipping cost is at really high”
  • “My packages are being delivered when they said they were”

Refund:

  • “Im trying to get a refund for an item i have not received and im being ignored”
  • “Had orders refunded due to bank freeze”
  • “Order refunded but didnt”

Payments and Charges:

  • “Payment taken”
  • “Because thete was a charge to my cards”
  • “I want to change my billing information its not letting me do it online”

Activation/ Cancellation:

  • “My order was cancelled without my authorization and i haven't been refunded. I don't want to cancel my orders. And the website will not give me access to customer support engine”
  • “Did not mean to cancel items”
  • “Cancelation of women orders”

Request for Information:

  • “Just checking my order”
  • “Need order confirmation”
  • “The question I have is not an option”

Account:

  • “My account is blocked and I want to talk with somebody please”
  • “Account flagged”
  • “Account being restricted and cancelling an order I was waiting for”

Cards:

  • “I need to change my card number”
  • “Grandkids placef order on their phone sent pictures of my drivers licesene and bank card then they wanted bank statement with purchase i dont have one will i get order or should i cancel payment patdog2111@gmail.com”
  • “Non authorize purchases on credit card”

Return/ Replace:

  • “Ive only returned one item in the past but you say ive had too many returns how come.i need to return an item”
  • “Wish has my wrong mailing address.items have been returned”
  • “Change address”

Product/ Service:

  • “I order a jumper cable box”
  • “You guys taking order and sending what yoy all want to send”
  • “I did an order and it supposed to be delivered to Barrie ONtario canada, I received a message said that the products have been delivered to Brampton Canada so please let me know exactly why not to barrie”

Staff:

  • “Poor customer service”
  • “Brought a cell phone and I can't get service on it”
  • “Really upset from the service”

Employment:

  • “U guys suck at jobs”
  • “You guys did a *** job on packing my GLASS containers and the BROKE!”

Website/ Application:

  • “App not working”
  • “No record of my order!! I have bank statement but the website has no record for me to track.”

Other:

  • “About why an couple of my items are here yet it's been 4 Months”
  • “Query”
  • “Regarding items”

Wish Rating Stats

2.2 out of 5 stars
based on 2720 reviews
See all 5427 reviews reviews

Rating stats

  1. 1204 reviews
  2. 530 reviews
  3. 416 reviews
  4. 282 reviews
  5. 288 reviews

Rating trend

About Wish

Top 5 Likes about Wish

Cheap stuff, Variety, Pricing, Different items they have, Variety of goods offered

Top 5 Dislikes about Wish

Customer service, Taking my money, Not being able to get in touch with the company, Customer server, Bad customer service giving you the run around

Wish reviews and complaints

Wish is ranked 31 out of 329 in Auctions and Marketplaces category

Area Served

Worldwide, UK, USA, Europe

Payment Methods

VISAMasterCard

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Wish Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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