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Summary of Wish Customer Service Calls

10295 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:13 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Wish to Ask about:

Shipping and Delivery:

  • “Item not delivered, this pincode 207123”
  • “Need to change my shipping details”
  • “Delivery msg not come”

Refund:

  • “I need to talk to someone about my refund”
  • “I still haven't got my refund”
  • “I spose to get some shoes and they didn't come so I ask for a refund”

Payments and Charges:

  • “I didn't find my promo code”
  • “How long do l charge my u8 smartphone?”
  • “Charge and commisions”

Cancellation:

  • “Cancel my order and return my money back.”
  • “Cancel orders made by error”
  • “I canceled my order and i want my money back”

Cards:

  • “Credit card purchase”
  • “To see how much i the month of June because I think somebody is tampering with my credit card”
  • “Someone used my card”

Account:

  • “Its about my account”
  • “Why are taking money from my account without my permission”
  • “Money has came out my account and not recieved anything”

Return/ Replace:

  • “Need to make return”
  • “I need to talk to someone to return my packages can you please send me a shipping label”
  • “I want to return a pair of shoes and immediately be refunded. PKEASE!!!”

Product/ Service quality:

  • “My item it’s broken”
  • “My ring I ordered was broken”
  • “Broken ***”

Staff:

  • “Talk to customers service”
  • “Haven't received product & Need to talk to customer service”
  • “Need to talk to customer service.”

Employment:

  • “U guys suck at jobs”
  • “You guys did a shitty job on packing my GLASS containers and the BROKE!”

Website/ Application:

  • “App not working”
  • “No record of my order!! I have bank statement but the website has no record for me to track.”

Other:

  • “An item i ordered from you and payed though PayPal”
  • “Need my money back”
  • “I did not get my products yet it's too long now.”

About Wish

Top 5 Likes about Wish

Cheap stuff, Different items they have, Variety, Pricing, Zero things

Top 5 Dislikes about Wish

Poor customer service, Customer server, Bad customer service giving you the run around, Taking my money, Not being able to get in touch with the company

Wish reviews and complaints

Wish is ranked 244 out of 4386 in E-commerce category

Area Served

Worldwide, UK, USA, Europe

Payment Methods

VISAMasterCard

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Wish Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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