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Summary of Wish Customer Service Calls

10913 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:12 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Wish to Ask about:

Shipping and Delivery:

  • “An order that is deliver but it never came”
  • “To fix shipping address on a order”
  • “Item not delivered”

Refund:

  • “To get a refund”
  • “I demand a refund”
  • “An item has been refunded without me doing so”

Payments and Charges:

  • “I had charges on my credit card that I did not make”
  • “Charged my card with last night at 9 with out my permission”
  • “My kids order accidentally and you charged me”

Cancellation:

  • “My ordered say it's been cancelled n I didn't want it cancelled why”
  • “I canceled My order and you sent an item it must be put back on my card that was originally used”
  • “Cancel order for 169.01”

Cards:

  • “How to purchase product via indian debitcard”
  • “Debit card no not accapated”
  • “Credit card purchaseme me”

Account:

  • “Account theft”
  • “Money was taken out of my account”
  • “Its about my account”

Return/ Replace:

  • “I'recive 2 pair of shoes ,,but don't feet me. I want to know how return .”
  • “A lot of returns”
  • “Return & Refund proceedure”

Product/ Service quality:

  • “My item it’s broken”
  • “My ring I ordered was broken”
  • “Broken ***”

Staff:

  • “Talk to customers service”
  • “Haven't received product & Need to talk to customer service”
  • “Need to talk to customer service.”

Employment:

  • “U guys suck at jobs”
  • “You guys did a shitty job on packing my GLASS containers and the BROKE!”

Website/ Application:

  • “App not working”
  • “No record of my order!! I have bank statement but the website has no record for me to track.”

Other:

  • “Havent got my item”
  • “Look for plastic 30 oz. cups”
  • “I want my stuff I never got it”

About Wish

Top 5 Likes about Wish

Cheap stuff, Different items they have, Variety, Pricing, Prices

Top 5 Dislikes about Wish

Poor customer service, Customer server, Bad customer service giving you the run around, Taking my money, Not being able to get in touch with the company

Wish reviews and complaints

Wish is ranked 244 out of 4394 in E-commerce category

Area Served

Worldwide, UK, USA, Europe

Payment Methods

VISAMasterCard

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Wish Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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