Wish Contact Information

  • (800) 266-0172

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Currently you can call only US numbers.

Headquarters Address:

One Sansome Street, 40th Fl
San Francisco, California 94104
United States

Social Networks:

Summary of Wish Customer Service Calls

16498 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
01:04 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Wish to Ask about:

Shipping and Delivery:

  • “Product delivery”
  • “I put in the wrong order”
  • “Failure to deliver”

Refund:

  • “Refund of my order from October which hasn’t arrived”
  • “To find out where my refund is”
  • “My refunds never came to my card”

Payments and Charges:

  • “I ordered two lipstick s from your side and I did the payment already ,but it's not yet here when the information was that I will get it till 11 Jan”
  • “Need to know if the billing address and the card address need to be the same”
  • “Did 2 timespayment”

Activation/ Cancellation:

  • “Cancelling my order extremely urgent”
  • “I bought 5 things and cancelled 3 but 2 of them have disappeared but the money came out of my bank”
  • “They cancelled an order I did not want them to cancel”

Request for Information:

  • “How do i return an item that I ordered”
  • “Need to check my order there are too many items on it”
  • “About an order I placed and have said it has delivered but isn’t at my house, I’ve received all my other orders but not this one.”

Account:

  • “Because your company took all my money in my bank account and multiple items were added in my order”
  • “To unblock account”
  • “I can't find any information on my orders on app online account, nowhere”

Cards:

  • “Card decline”
  • “Stolen credit card”
  • “All my credit cards dont work any longe”

Return/ Replace:

  • “Returnig pakech”
  • “An item i need replaced” , Review #1444405
  • “I want my full return ,not partial payment on the items i canceled”

Product/ Service:

  • “I can not order any thing on wish”
  • “I didn’t order anything and money was taken out of my account off of my debit card”
  • “The item that I bought was in poor quality”

Staff:

  • “I want my money back I didn't want your service I don't trust you”
  • “My orders are all wrong the customer service is horrible”
  • “The US postal service suggested I called your customer service”

Website/ Application:

  • “Because I am trying to purchase the items that I picked out and your website will not allow me to do so”
  • “App not working”
  • “No record of my order!! I have bank statement but the website has no record for me to track.”

Employment:

  • “U guys suck at jobs”
  • “You guys did a *** job on packing my GLASS containers and the BROKE!” , Review #1120167

Other:

  • “I need address to send back an item i did not likr”
  • “I'm from romania and I gave an order before Christmas and did not come”
  • “Vickey”

Wish Rating Stats

2.2 out of 5 stars
based on 3121 reviews
See all 6187 reviews reviews

Rating stats

  1. 1378 reviews
  2. 630 reviews
  3. 485 reviews
  4. 306 reviews
  5. 322 reviews

Rating trend

About Wish

Top 5 Likes about Wish

Cheap stuff, Variety, Pricing, Prices, Different items they have

Top 5 Dislikes about Wish

Poor customer service, Not being able to get in touch with the company, Taking my money, How i tried contacting them and no response, Customer service

Wish is ranked 37 out of 359 in Auctions and Marketplaces category

Area Served

Worldwide, UK, USA, Europe, Asia

Payment Methods

VISAMasterCard

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Wish Stats

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Number of Reviews

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Number of Calls

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