Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
0 comments

i ordered pokemon toys on dec 26. it said "will be delivered by feb 6".

i contacted them feb 7 and then every few weeks until now, may 17. they first told me to wait, then they said they will re-send it. when the resend never showed up, they told me i was too late for a refund!! i think im arguing with a bot, it has been 12 emails this week back and forth and none of them make sense.

they say things like "you are too late for returning your item" to which i reply" i never received it!" sigh.

there is no phone number to call. they actually have the nerve to have a guarantee!

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $5.

Preferred solution: Full refund.

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