Update by user May 19, 2018
No response from Wish and is interpreted as an admission of guilt on their part. STAY AWAY FROM WEBSITE AT ALL COSTS.
Original review posted by user Apr 19, 2018
Item descriptions are switched after purchase is made. Items are of the poorest quality and are misrepresented; they are not "genuine stones".
They are either photographed too large or too small, leading to disappointment when they arrive. Items are partially delivered; if you order 5, only 1 is delivered and they deliver what THEY want. The company is listed in San Francisco, CA., but most of the merchandise comes from Asia and take over a month to arrive. There is virtually no customer service; they keep sending insidious emails requesting photos even if you tell them you don't have a camera.
This goes back and forth, ad nauseam. The customer service number refers you to their website; consequently, there are no human beings to speak with. Their motto is "we've got your back" (like backstabbing!!!), but refuse to grant refunds.
I spent well over $200 US and have received $3 worth of useless merchandise. This website needs to be shut down for good and a class action suit should being to reimburse buyers from unscrupulous sellers.
Product or Service Mentioned: Wish Website.
Reason of review: Bad quality.
Monetary Loss: $220.
Preferred solution: Full refund.
Wish Cons: Staff communication, Boilerplate and robotic responses to emails no solutions.