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Advertised vs Delivered
Billing Practices
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
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1 comment

I ordered an iPad from them saying it was brand new. When it came it had been heavily used. I contacted customer service live chat & told them I wanted a full refund. They told me I had to upload a pic of the item, or no refund. I told them that I am 64 yrs. old & have no way to upload a pic of the item. They told me without the pic there was nothing they could do.

I wrote some very nasty words to them. I did this about every day. It has now been a month or more & still has not gotten my refund.

On about week 2 I was given a bogus address to ship the item back.

It was shipped UPS 3rd day delivery. I again contacted customer support & was told they never received the iPad. By now I am really cussed at them on the live chat. I have now contacted the Better Business Bureau & filed a complaint. I hope with their help, I can get my $201.00 dollars back. I wish I could get my shipping cost of $27.00 too, but I doubt it.

Product or Service Mentioned: Apple Tablet.

Reason of review: Poor customer service.

Monetary Loss: $201.

Preferred solution: Full refund.

Wish Cons: Anything about this company, I have been refused a refund, Worst marketplace.

  • defective products
  • Stealing Payment
  • Cheap Retailer
  • Rippers
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Anonymous
#1458725

Oh the worry and dread I now feel as someone who is 62 and previously unaware that my competence is doomed in just 16 months ... but it will be nice to live in a zone where I think a new I-pad is $200 from a random internet website ... although I gave up the nasty words part years ago so I hope you won't mind if I don't employ them as you did.