Not resolved
2.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

I ordered a pair of UGG Boots from WISH for a gift for my daughter. They did not arrive within the time that they said it would be so I wrapped a picture of them up for her to open and told her they would arrive soon.

Months went by and I contacted WISH about the problem. After a ton of effort figuring out how to contact them in the first place and actually talking to someone, they told me to WAIT longer. 3 months later they showed up. I was shocked.

However, they looked like they had been on the boat from China a little too long. The package was damaged and so were the FAKE UGG boots that I paid $70 for.

What an experience. Never again!

Product or Service Mentioned: Ugg Boots.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Wish Pros: Assortment.

Wish Cons: Deceptiom of items described, Deceptive items on the website, Delivery time as promised.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1560902

WISH is not an authorized seller of UGG Australia. You can find genuine UGGs at Nordstrom Rack in the $70+ price range.

These styles are cheaper because they are older sale styles, or have very slight imperfections (if any) that didn’t allow them to be sold for full price.

Nordstrom Rack is 100% a reliable reseller of Uggs. Hope you were able to get your daughter legit ones after this turmoil.