Not resolved

I have used Wish for over a year and have purchased 600 items. When I make a purchase, I use a prepaid credit card with the same card number each time.

I have had one complaint that I have sent to Customer Service. I was kind in my initial letter. Without any warning my account has been blocked until I give the company a copy of my bank statement. I do not pay with a card connected to my bank in any manner.

I cannot get an answer about this. All the company does is repeat what I have asked. If I do not receive a reasonable answer by Christmas, I will request a fraud investigation with every organization available and will upload my communications with Wish on Facebook and warn people from using the company.

They do not have a number that reaches a human. I am not the only person with this story.

Product or Service Mentioned: Wish Account.

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Same here. They already needed my ID.


Just buy from amazon. Usually similar price but with faster delivery!


Was looking forward to what I bought and was a loyal customer but they keep denying my purchases due to need of a bank statement all of the sudden. I might make a new account because it seems wish only does this after a couple purchases


Yessss i am going through the same thing i asked is there any other way to solve the issue i actually wanted my stuff nope got nowhere asked for a live person to call nothing very disappointed!


Same issue. No response to request for clarification sent to support.

Sent a zoomed in image of statement showing only a wish transaction, with all other details erased with an image editor.

Apparently not good enough, because I still can't order. I plan on closing the account.


Its bull. I've had orders mysteriously never show up and refunded 3 months later for not sending my bank statement, f that its private info


Same thing here. No way to contact them without the "image" of the account sent first.

So I typed my inquiry and made it into an image with screenshot. All I can get from them is "problem with the transaction". Couldnt send it even if I wanted to, as it's a credit card and i dont have a statement yet. But there is no online retail business that needs a copy of my driver's liscense, period.

It sounds a bit like what PayPal tried to pull some years ago with wanting that plus a copy of social sec.

Card. No way.


I've had the same problem. Why do they need my bank statement?

Trying to resolve for a couple of months.

Won't respond to email, can't talk to a person. What's going on.


I've been trying with different cards....PayPal just now...am unable to place any order. WISH......YOU ARE NOT getting any type of statement from me OR ANYONE ELSE!!

The ring I DID receive is gorgeous.

No o et op lo e to talk with?? Sigh


I am a new customer to Wish and just received the same request for a copy of my bank statement. Why on God's green earth would I give them that?

How about my SSN, or a DNA sample?

I may as well send them my checkbook. WTF !!


Maybe something to do with the whole Huawei situation? I have ordered fine in the past and all of a sudden they want bank statements and even PayPal is not working. Something strange has happened


Probably because it was hacked. I saw on my bank statement that everything in my shopping cart I was contemplating on buying was ordered and sent to someone else's address, then refunded right away. They never notified me or anything but started asking me the same thing.


I find it odd that they would request a copy of my bank statement. Never ever in a million years.

First of all, I pay by CC. If I don't receive an item, I will wait and then I ask for a refund. That's normal. I had ordered it ms in November and December that I did not receive so am blocked for excessive refunds.

Been a customer for so many years. They have now lost me as a customer. Never had any problems with other online store. And when you check the tracking, at least for me on the it ms I didn't receive, it is incomplete.

Doesn't have real time tracking. I would never order big ticket items...only costume jewelry. This sounds likes identity theft when asking for bank statement...and the vendors are in China. I'm done.

I have no time for this. I'm glad I'm not the only one.

to Raven #1632655

Wish asked for a copy of my license and bank statement to prove that I ordered from them. The order history should show that.

I refuse to send it. As to go on to say, Wish refunded my order. THEIR LOSS! They have nice items but I find it fishy to ask for that information.

No other website does that. I will not order from them again.

to Raven #1653405

I ordered things from wish in Nov. An Dec didn't receive till late Feb.they froze my account even though I have a 14 dollar credit. Will not be sending a bank statement


I've had the same experience as many of you here. I've been waiting for a month to resolve it, so tha tI can purchase several items.

I have discovered that AliExpress.com carries most of the same stuff at comparable prices and I've purchase from them for years with great success. Goodbye Wish, you have lost a great customer.


i too am being asked to supply a bank statement which is not going to happen they have my order history for items that have been bought on their site going back a long time why now is this some sort of card fraud we need the wish site to respond


They ask for an image of my bank statement and i was like why on earth they need my bank statement! I didnt submit and a few days later i received a notification stating that they refunded my money. This app is ***

to Kelly #1629967

I had the same experience. I sent an email to the support address they provide re: the issue of their request for a bank statement, which is irrelevant to my purchases and I also received an email apologizing and saying I would receive a refund.

I really want to purchase items like I have done for years. So annoyed and not sure what to do next.


My bank info? Then I will NOT be ordering from 'wish '.

That is totally ridiculous and should be against the law. This should be reported.

You May Also Like